WE Mistico

Model#: D820

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WE Magnum

Model#: D820

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WE Firebird

Model#: D820

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WE Selfi

Model#: D820

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WE Magnum One

Model#: D820

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WE Mistico One

Model#: D820

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City Service centre Address Contact Number
No Records Found
Coronel Oviedo Sucursal Coronel Oviedo Mcal. Estigarribia casi Tuyuti 0983-970245
Encarnacion Sucursal Encarnacion Mcal Estigarribia esq. Constitución 0983-970242
Asuncion Sucursal Palma Palma c/ 14 de mayo 0982-258551
Asuncion Sucursal Shopping Mcal Lopez San Roque Gonzalez e/ Quesada 0983-963041
Asuncion Sucursal Concepcion Av. Pte Franco c/ 14 de Mayo 0983-963042
Asuncion Sucursal Edificio Mcal López(Tigo Matriz) Mcal. Lopez casi Rca. Argentina 0981-494102
Cdad. del Este Sucursal CDE Avda. Monseñor Rodríguez Km. 3 1/2 esq. Los Sauces 0972-309560
Encarnacion Sucursal Encarnacion Avda. Gral Bernardino Caballero esq. Gral. Artigas 0972-309561
San Lorenzo Sucursal San Lorenzo Julia Miranda Cueto c/ Saturio Rios 0972-309564
Nemby Sucursal Coronel Oviedo Avda. Mcal. Estigarribia esq./ Independencia Nacional 0972-309562
Asuncion Sucursal Concepcion Mcal. Estigarribia entre Avda. Pinedo y Yegros, frente a la plaza Agustín F. Pinedo NA
Luque Sucursal Pedro Juan Caballero Mariscal López esq. Curupayty Nro 1299 Barrio Centro NA
Asuncion Sucursal Asunción Avda. España 224 casi Máximo Lira. 0974-643035
Asuncion Sucursal Palma Palma nº 499 c/Alberdi 974187305
Asuncion Sucursal Bo Av. España c/ Santisimo sacramento 203 986137935

Dear Customer - You are requested to carry your device Invoice Copy when you visit us

Why I am unable to “switch on” my phone?
  • Check if the battery is charged to an adequate amount.
  • The phone’s battery may be defective.
  • Clean the battery connector and use.
  • Visit your nearest WE Worldwide Service Center.
Why the phone’s battery is not giving full back up?
  • Your battery might be exhausted, check it.
  • Alternatively, get it checked &/or replaced from WE Worldwide Service Center.
Why the phone is not getting charged?
  • Firstly, clean charging jack and try.
  • Secondly, change charger & check.
  • You could also check the charger by using it with another device of the same brand and model.
  • Visit your nearest WE Worldwide Service Center.
Why I am unable to receive phone?
  • Firstly, check if SIM card is registered with your service provider.
  • Secondly, check your balance - it might not be sufficient.
  • The answering key on the phone might be damaged.
  • Visit your nearest WE Worldwide Service Center.
Why my phone’s network signal & reception is not good?
  • The network signal may be too weak at your present location.
  • Call your service provider, if the problem continues.
  • Get the handset checked by WE Worldwide Service Center.
Why is the phone showing Sim card error?
  • Insert another Sim card and check; there might be a malfunction or error in your Sim card.
  • Take the SIM card to your service provider for testing.
  • Visit your nearest WE Worldwide Service Center.
Why is the Display of my phone displaying Insert Sim Card?
  • Firstly, check if the SIM card is inserted correctly.
  • Secondly, clean SIM card with a dry and clean cloth; try after that.
  • You could also check by using another SIM card, as your Sim card might be damaged.
  • Contact your network service provider.
  • Visit your nearest WE Worldwide Service Center.
Why my phone’s GPRS is not functioning?
  • Check your GPRS setting with the service provider.
  • Visit your nearest WE Worldwide Service Center.
Why I am unable to enter information into my phone’s contact book?
  • The contact book may be full, please check the capacity.
  • Delete unnecessary data from contact book to release some memory.
Why I am unable to capture image with my phone’s Camera?
  • Check the available memory of the phone.
  • Visit your nearest WE Worldwide Service Center.
Why I am unable to get ringtone audio in the phone?
  • You might have activated silent mode, please check it first.
  • Deactivate silent mode and select general mode.
  • Increase your ringtone’s sound by pressing the volume Up-Down key.
Why I am unable to play certain videos in my phone?
  • Firstly, check the format of the video.
  • The video might be incompatible with the phone’s desired settings.
Why I am unable to transfer data via Bluetooth?
  • Check if your phone memory has the needed space.
  • Enable the visibility mode to “On” under the Bluetooth setting.
Why Sim card/Pin code is blocked?
  • You might have entered an incorrect Pin code for three consecutive times.
  • Contact your service provider for 'Personal Unlocking Key' (PUK) code of the SIM card.
  • Use the provided PUK code to unlock the SIM.
Why audio is not completely audible via earphones?
  • Adjust volume by pressing Up-Down key while receiving a call.
  • Check if the earphones are compatible with the phone model.
What is Blacklist feature?

The Blacklist feature is used to block incoming calls received on specified phone numbers. If you’ve enable Blacklist feature on a particular number, you will not receive calls from that particular number.

Why I am unable to receive phone?

  • Firstly, check if SIM card is registered with your service provider.
  • Secondly, check your balance - it might not be sufficient.
  • The answering key on the phone might be damaged.
Windows Mac

WE UI

Connect your world in style. WE Desktop client Manager is a free application for your computer that makes it easy to sync all of your media to and from your computer with your WE phone. You can also sync all of your contacts, calendar events, bookmarks, and documents as well. Once synced, you can easily manage and organize with WE connect Manager on your computer. Everything is safely backed up and ready to be updated to your phone.

Download

WE Companion App

Connect your world in style. WE Desktop client Manager is a free application for your computer that makes it easy to sync all of your media to and from your computer with your WE phone. You can also sync all of your contacts, calendar events, bookmarks, and documents as well. Once synced, you can easily manage and organize with WE connect Manager on your computer. Everything is safely backed up and ready to be updated to your phone.

Get it on Playstore

WE Worldwide Warranty Policy

Congratulations on your new purchase of WE Worldwide mobile. The product is warranted by WE Worldwide International. WE Worldwide warrants all their handsets to be free from defect in design material and workmanship at the time of purchase and a subsequent period of 12 months. All original accessories delivered with the product are covered by 06 months warranty period from the date of purchase. 

To get the maximum use of the new product, we recommend you to read the guidelines for safe and efficient use in the User Guide before charging/using are phone.It is mandatory to follow the warranty conditions explained in this Warranty Card. 


Warranty Conditions

  • The client, whose name appears on the invoice, must provide proof of purchase of equipment and warranty certificate.
  • WE Worldwide International agrees to repair during the warranty period defective products if the damage is during normal use, according to the instructions in the manual and the purpose for which the equipment was designed. 
  • The warranty is not transferable.

Regualtory Notes

  • For warranty claim WE Worldwide authorized support center will check any damages or unauthorized repair by opening the handset. Only WE Worldwide authorized support center is authorized to record and remark the status or repair history on this Warranty Card.
  • The box and serial number must be preserved during the whole warranty period.
  • It would be the sole responsibility of the customer to take backup of data before giving the phone for service.
  • In case of a manufacturing defect that cannot be fixed, only the affected part or parts will be replaced.
  • Due to any technical or unforeseen reason the delivery of handset could be delayed.

  • Customers should call Authorized WE Worldwide support center directly to verify the status of the jobs.

  • It is mandatory to present the VAT Bill at the time of service.

Situations When The Warranty Gets Void

  • The customer can not avail the limited period warranty if he/she has no copy of the purchase invoice.
  • If the handset is exposed to any liquid or moisture, excessive temperature, fire, flood, accident, hazard, act of god, misuse, negligence, corrosion, rust, stain or if the phone is broken, if the circuits burnt because of variable voltages, lightning, if the handset has been opened or serviced by unauthorized personnel.
  • Customer will not be eligible for warranty after the expiration of the limited time warranty .
  • Damages caused by any additional equipment or non-genuine accessories including data cables, batteries, chargers, external antenna, carrying cases, hands free set, mounting kit or any other accessories or equipment which is not an integral part of the mobile phone or any unauthorized software download.
  • Products that have been altered in a manner so as to prevent WE Worldwide from determining whether such products are covered under the terms of this warranty are excluded from the warranty. The forgo shall include but not to be limited to
    (a) serial numbers
    (b) mismatched or duplicated serial numbers
    (c) broken seals or other evidence of tampering.
  • If any dispute arises in this regard to the applicability of the warranty, the decision of WE Worldwide shall be final and conclusive.